Rewards and Benefits on Offer
* Attractive and competitive benefits package
* Permanent role
* Varied and interesting job role
* Great resources
* Great team culture
* Any support required is provided
MTrec’s New Opportunity
Our client is an established and successful business based in Northumberland. They are looking for an experienced Customer Team Leader to join them on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The job you will be doing
* Setting clear KPI’s for the overall customer service agenda that supports the overall commercial targets and strategy
* Planning and directing the work of the customer service team
* Promoting high performance and customer service ethos to ensure a professional and efficient service is consistently provided to customers
* Improving internal processes to increase overall efficiency and creating new procedures where needed
* Building and sustaining a customer service team to ensure each member can confidently process customer orders, handle sales and after sales queries and provide an efficient service to customers and the field sales team
* Ensure that proper pricelists are set up and correctly uploaded in the system before each booking and order season begins
* Providing regular retail sales analysis, preparing timely and accurate sales reports for senior management and suggesting improvements to...