Our established client is seeking a skilled Service Advisor, the role is permanent, full time - no hybrid working available: Job Title: Service Advisor Location: Farnborough, Kent Salary: Competitive, paid monthly Hours: 42.5 hours per week Benefits include: 24 days annual leave per year duvet day Carry over up to 5 days annual leave per year 1 x Life Assurance Company Pensions contribution of up to 5% Private Medical Insurance OT paid at time and a third when required Bonus, incentives and commission schemes Monthly Recognition Awards As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers. Service Advisor duties will include: To control service and repair bookings. Support and maintain customer’s service schedules, MOT and O Licence requirements. Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures. Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to. Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing. Ensure Health & Safety and safe work practices are met at all times within this positions working environment. Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation To validate & update DMS marketing records for existing customers or create record for new customers To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded To promote other services and products to customer as appropriate To liaise effectively with all the service advisors, parts staff and workshop controller Skills required Excellent customer service and organisational skills Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers An ability to work as a team player within a busy department An ability to work unsupervised and adhere to strict deadlines Flexible approach to working hours Computer literate including Word, Excel, Outlook etc Ability to work calmly in an environment that can be pressured