IT Helpdesk Analyst
Location: Edinburgh Office
Working Pattern: 37.5 hrs per week, Monday to Friday 9am - 5pm
Salary: £25,000 - £30,000 depending on experience
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts.
THE TEAM
Our IT team is growing in line with our achievements and ambitions and will play a pivotal role in our success story. As the IT Helpdesk Analyst, you'll be the 1st line of support for GoFibre employees, helping with all IT-related issues.
WHAT YOU WILL BE WORKING ON
* Ensuring all issues are logged within the helpdesk system and resolved within SLA's
* Managing and troubleshooting tickets to resolution
* Overseeing asset management, working with a third-party vendor, and ordering any new hardware (laptops, mobiles, tablets)
* Assisting in the management of VOIP platforms
* Maintaining accurate ICT inventories
* Escalating tickets to 2nd/3rd line support as required
* Monitoring backup and conducting daily system checks
* Designing and delivering training to all new employees, ensuring a seamless IT setup on Day 1
* Configuring devices and setting up user accounts
WHAT YOU WILL BRING TO THE ROLE
* Current expertise in managing Microsoft 365, Intune, Azure, and JIRA.
* Proven experience in troubleshooting and resolving IT issues both face-to-face and via email in a fast-paced environment.
* Ability to configure and set up laptops, tablets, and phones for users.
* Experience designing and delivering training on essential systems for new employees.
* Familiarity with ITIL principles.
We ensure equal opportunity and champion inclusion, actively encouraging applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
www.gofibre.co.uk
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