Job description Taskmaster in Huddersfield are looking to recruit a permanent Clinical Services Controller for a role at an NHS contact centre in Huddersfield. The shift pattern manly covers evenings and nights between 4pm and 8am and is on a 4 week rota. Pay rate: £12.95 per hr & £13.95 per hr after 1800 and all weekend Main duties of the job The Controller will be based in the main Local Care Direct contact centre. They will manage the requests for clinical services through the clinical management SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time including managing the patient transport services, primary care centre (PCC) appointments and home visiting. At times this may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service. This role will also be required to operate during any other contract that Local Care Direct enters into. The Controller will monitor the primary care centre (PCC) diaries in liaison with Receptionists at each centre. They will also liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as and when they happen. This role is central to the smooth running of both In-Hours and Out-of-hours operations. Excellent communication skills are required to be able to liaise with outside agencies, other healthcare providers and patients. The Controller need to be able to work to tight timescales in a calm professional manner at all times. They will have a sound knowledge of Local Direct operations and be able to make decisions during real time operations. Full Job Description is available on request.