Residential Property Paralegal £25,000 - £30,000 Cardiff or Bristol/Hybrid Salary & benefits: Salary at competitive rates and dependent on experience 22 working days' annual leave Employer's Pension Scheme Firm wide bonus scheme "Work from home" Financial contribution scheme Flexible working Bonus Scheme Free Parking Discounted Legal Services (own property) Free eye test Free Employee Assistance Programme Hybrid/Flexible Working Training & development opportunities Workplace pension Family friendly approach Gift work anniversary and birthday Amazon voucher for team of the month Location: Bristol/Cardiff office Reports to: Head of Department / Partners Purpose: To support the Head of Department/Partners in the provision of legal services by providing legal and administrative assistance to fee earners and clients. Key Responsibilities To assist fee earners in the management of their caseload by actioning legal procedures as directed by the fee earner. To assist fee earners in the management and progression of their caseload by dealing with file related queries either face to face or by telephone. To assist fee earners in the processing of matters in a timely and cost effective manner. To support fee earners in the maintenance of files by effective file management. To ensure that clients are dealt with efficiently and politely and that appropriate legal matters are raised with the fee earner. To attend to clients, taking instructions, and conducting letter and telephone enquiries as necessary. Assist in the opening of client files and updating their records onto the case management system. Provide general administrative support in the following areas: photocopying, faxing, scanning, binding documents and deeds, filing and archiving. Provide support with Land Registry searches and other searches as required. To ensure that billing takes place promptly and that outstanding balances are collected as soon as feasible. To use the correct Practice procedures and systems in order to manage cases effectively and in accordance with the firm's standards and legal requirements. To improve and enhance the firm's client base by effective liaison with existing clients. To maximize the firm's potential to cross - sell services by identifying appropriate opportunities. To manage own work allocation, productivity and quality of work under supervision. Personal Qualities Managing Yourself Self-motivated and willing to take responsibility for organising your own activities to ensure that all targets and quality standards are met. Copes effectively in demanding circumstances Good time management, adopting a flexible approach to work. Demonstrates persistence and commitment to completing tasks and objectives. Delivers work output to the required standard. Pays attention to detail and quality of work. Demonstrates a commitment to improving working practices and supports company plans and policies. Working with People Ability to build and maintain working relationships with others and act as a role model for the values of the Firm. Operates effectively as part of a team encouraging others to contribute ideas and seek improvements. Willing to offer help to all colleagues to ensure company success. Problem Solving Demonstrates sound judgement and good decision making when dealing with problems. Able to identify a problem arising and can develop a solution or take the correct course of action. Knows when to seek guidance or further input from others before taking action. Checks that information is accurate and complete. Looks for new solutions to problems as well as tried and tested methods. Communication Skills Able to express oneself both orally and in writing in a clear and constructive way. Willing to ask questions, listen to others views and accept advice. Willing to contribute ideas and seek improvements. Good client / introducer handling skills both by telephone and face to face. Experience Required Essential Practical experience of working in a legal office environment. Practical experience of working in an office administration capacity. Practical experience of handling client enquiries both face to face and by telephone. Computer literate with good keyboard skills and used to word processing packages (preferably Microsoft Word). Practical experience of property transactional work Benefits For a confidential discussion please contact Daniel Mason at our head offices