Summary
To support the Learning and Organisational Development function by coordinating training, access to learning and maintaining accurate learning records. This role is essential in helping the organisation enhance employee skills, drive engagement, and support professional growth.
Wage
Competitive
Training course
Business administrator (level 3)
Hours
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm
39 hours 30 minutes a week
Possible start date
Wednesday 2 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsible for:
* Being the primary contact for Learning and Development, delivering friendly and efficient customer service both internally and externally.
* Scheduling and coordinating training calendars, planning training which fulfils the requirements outlined for specific job roles, considering regional requirements.
* Liaising with training providers, our travel booking partner and venues to coordinate training events, including identifying detailed requirements and communicating those to venue providers.
* Raising and receipting purchase orders and managing invoices.
* Using our Learning Management System (LMS), Learning Hub, to keep data accurate and up-to-date.
* Liaising with managers, senior admin and CPD officers to ensure new employees are booked onto Induction training quickly and efficiently ensuring a smooth and efficient training experience for all employees.
* Providing support and guidance to new employees accessing the LMS.
* Setting up new accounts and managing licenses on any e-learning platforms external to the group.
* Keeping delegate lists up to date, responding to queries from internal customers.
* Sending training invitation reminders and confirmation to employees to support attendance.
* Supporting smooth enrolment on the Apprenticeship level 3 for new joiners in Children’s homes and highlighting any issues to relevant parties.
* Ensuring that we are getting the best deal from our suppliers, negotiating costs where appropriate.
* Printing and preparing training packs for internal trainers where required.
* Ensuring electronic training records reflect attendance, including uploading certificates where necessary.
* Inducting new CDP officers to ensure they are aware of their responsibilities, working closely with them and giving feedback as required.
* Producing accurate reports using training and apprenticeship data to meet stakeholder expectations.
* Identifying process improvements; reviewing the efficiency of Learning & Development processes.
* Reviewing evaluations and feedback from courses and highlighting issues.
* Commitment to equality, diversity and inclusion and providing an inclusive service.
* Taking on board any new requests which relate to L&OD activity.
Where you’ll work
Lupton Tower
Lupton
Carnforth
Lancashire
LA6 2PR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LANCASTER AND MORECAMBE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administrator Apprenticeship Standard.
* Relevant training will be provided through Lancaster and Morecambe College.
* Functional Skills may be required if entry requirements not met.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Team working
* Problem Solving