Purpose of the Role
Reporting to the Directors, Client Relations Officer, and Lettings Manager, you will be responsible for managing the lettings portfolio, including maintenance coordination, landlord relations, and administrative tasks.
Key Responsibilities
* Process rental payments daily and follow up on arrears, ensuring both the Landlord and Lettings Manager are kept informed.
* Manage a portfolio of properties to the required standard.
* Assist the Lettings Manager in implementing systems and processes to maintain exceptional service standards.
* Collaborate with the Lettings Manager to grow and develop the property portfolio.
* Act as a key point of contact for Landlords, providing advice and support.
* Maintain effective relationships with external suppliers and contractors.
* Keep an up-to-date list of contractors, adding new contacts when necessary, and manage commission agreements.
* Conduct property inspections in line with schedules and standards, promptly reporting issues to all relevant parties.
* Ensure property inspections are thorough, with timely and efficient feedback to landlords.
* Oversee smooth check-ins and check-outs, including updating utility and service providers.
* Ensure maintenance and repair work is completed to agreed standards and timescales.
* Process work orders to ensure effective property maintenance.
* Facilitate the smooth onboarding of new properties.
* Antici...