Reception Team Member - YHA Swanage, Dorset
Location: Dorset, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: c5d5a79b5dee
Job Views: 8
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Reception Team Member
YHA Swanage
Seasonal contract
Part time and 25+ hours per week
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Swanage is looking for a Reception Team Member to join their team!
As a Reception Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
* 10 nights free hostel stays per year for you and up to 3 friends or family
* Access to YHA’s staff discount and cash back portal
* Free YHA Membership each year
* Access to support via our Employee Assistance Program
What will you be doing as a Reception Team Member?
* Providing great customer service to all our customers, members, and guests
* Maintaining a welcoming space - keeping our reception area tidy and inviting for everyone who walks through our doors
* Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed
* Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service
What Skills and Experience do you need to be a Reception Team Member?
* Experience of working face to face with customers
* Experience of working in a team – can help others to achieve a common goal
* Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
* Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties
* Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
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