Are you an experienced collections professional with a knack for improving processes and delivering results? As the Collections Lead at flatfair, you’ll focus on managing and optimising debt recovery, taking ownership of end-to-end collections while working closely with various teams to enhance our operations. You'll lead a small team, but this role is mostly hands-on, allowing you to make a direct impact on our collections strategy and customer experience.
What you'll be doing
1. Managing and optimising debt collection processes to meet and exceed recovery targets.
2. Conducting direct collections activity through calls, emails, and follow-up processes to maximise outcomes.
3. Preparing and sending collections letters, Letters Before Action, and escalating cases to debt collection services when necessary.
4. Tracking cases requiring new address tracing, handling escalations, and troubleshooting complex collection challenges.
5. Tracking and analysing key performance indicators to drive results and improve outcomes.
6. Handling escalated cases and troubleshooting complex collection challenges.
About you
1. Experience in debt collection or credit management with a strategic approach to recovery.
2. Able to balance a hands-on collections role with leading a collections team.
3. Analytical and results-driven, using data to make informed, impactful decisions.
4. Strong communication skills with the ability to manage sensitive cases empathetically and professionally.
5. Proactive problem-solver with a continuous improvement mindset.
6. Adaptable, motivated, and ready to take ownership of end-to-end collection processes.
7. Previous experience in a team lead position or experience mentoring collections professionals is preferred.
We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.
About us
At flatfair, we’re transforming renting by offering a simpler, more accessible way for tenants to secure a home without a large upfront deposit. Our deposit-free renting model benefits tenants and landlords alike, creating a more transparent and flexible renting experience.
Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. We're growing fast and continue to develop innovative solutions to improve the rental experience positively for landlords, agents, and tenants.
If you’re looking to make a meaningful impact with a company that embraces change and puts people first, flatfair is the place for you. Interested in making a difference? Apply now!
About our benefits
1. 10% annual bonus
2. 25 days annual leave, plus an extra day for every year you're part of the team
3. Stock options, giving you a share of the business
4. £1,500 personal development budget
5. Monthly well-being allowance
6. Private medical insurance with Vitality
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