Membership and Loyalty Manager – Connect with the Heart of Sport
Are you passionate about sport and driving fan engagement? A leading sports organisation in Birmingham is seeking a dynamic and experienced Membership Manager to lead the growth and development of its membership program. This exciting opportunity will allow you to shape the future of fan engagement and build a thriving community of supporters.
The impact you’ll make:
As Membership Manager, you will be at the forefront of connecting fans with the heart of the organisation. You will:
1. Develop and implement a comprehensive membership growth strategy, focusing on acquisition, engagement and retention.
2. Create unique and exclusive experiences for members, fostering a strong sense of belonging and loyalty.
3. Manage the organisation's loyalty program, ensuring its seamless integration with the membership structure.
4. Analyse data to track progress and identify areas for improvement, ensuring the membership program remains at the forefront of customer engagement.
5. Collaborate with internal stakeholders and external partners.
6. Represent the organisation at key meetings and events.
Your skills and experience:
You will bring:
1. Proven experience in membership or subscription marketing.
2. A deep understanding of the heritage and values of sport.
3. Exceptional communication and interpersonal skills.
4. The ability to build strong relationships with stakeholders.
5. Strategic thinking skills with the ability to develop and implement effective plans.
6. Strong analytical skills to track and report on membership performance.
7. A good understanding of social media and digital media.
8. Flexibility to work variable hours.
Click the apply button now to take the next step in your career!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Marketing, and Product Management
Industries
Sports Teams and Clubs and Spectator Sports
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