Do you have experience running system integrations and leading implementation projects? Do you have an insurance or broker background? Come and join us as our Business Systems Manager and support the NMUK Direct team in either Leeds or Manchester The opportunity: It's an exciting time to join as our business grows. We have an exciting new opportunity for a Business Systems Manager to join our team (3 days in the office / 2 days from home). The role can be based in either our Leeds or Manchester office. The NMUK Direct Division offer a range of products including professional indemnity, public liability, employers liability, D&O, property, occupational personal accident, legal representation and employment cover, and cyber. Our distribution channels fall in to 3 key categories; markets which are created through direct to consumer channels; online or via our UK call centre, through our white label introducer network and our most recent development is the creation of our digital partner proposition providing API integrations into Insurtechs or broker platforms. Your key responsibilities will include running system integrations, leading implementation projects, providing expert support, being the subject matter expert for our business systems, conducting audits, identifying improvement opportunities, documenting system configurations and ensuring continuous process development. What you'll be doing: System management and maintenance: Oversee the implementation, configuration, and maintenance of our business systems. Ensure all systems are up-to-date and functioning optimally. Integration Efforts: Manage the integration of different business applications to ensure seamless data flow and functionality across the organisation Project Workstream Ownership : Lead and manage system-related project workstream, including upgrades, migrations, and new implementations. Develop project/delivery plans, allocate resources, and monitor progress for workstream Process Improvement: Find opportunities to enhance system efficiency and business processes. Implement improvements that align with organisational goals User Support and Training: Provide technical support to end-users. Develop and deliver training programs, developing user guides to ensure that employees effectively use business systems Data Management and Reporting: Ensure data integrity and accuracy within business systems. Generate reports and conduct analysis to support business decisions. Producing IT reports for the executive team, highlighting key metrics and insights Compliance and Security: Ensure that all business systems follow industry cyber security regulations and internal security policies. Conduct regular audits and risk assessments with internal departments to maintain security measures Collaboration: Work closely with other departments to understand their system needs and provide solutions that enhance productivity and efficiency Problem Resolution: Addressing and resolving Business System/IT issues as part of the wider IT support team. Lead the troubleshooting and resolution of system-related issues, ensuring minimal disruption to business operations Quality Assurance and Testing: Participate in and oversee testing of systems functionality, data integrity, user competency, process completion, and other tests that support systems delivery quality Our must haves: Experience / background within insurance or broking is essential for this role Strong technical background and skilled at developing releases for the implementation of new system solutions Change Management qualities to drive and support the transition of business processes, systems, and technology with minimal disruption and maximum adoption is a critical skill. It involves guiding teams through change, aligning new implementations with organisational objectives, and promoting a culture of continuous improvement Excellent organisation skills, while being flexible enough to adapt to changing circumstances A thorough understanding of computer applications and systems Excellent verbal and written communication skills and the ability to organise meetings and prepare clear software documentations Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges Excellent software development skills such as testing and designing Attention to detail and ability to maintain a high level of accuracy. Who we are: Avencia Consulting are an RPO who provide a recruitment service to our client. Our client is a Fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better | We enjoy the everyday | We think further What's in it for you: A great starting salary plus annual bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that Choose 'Apply Now' to fill out our short application, so that we can find out more about you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.