Job Title: Claims Professional
Location: Harrogate
Employment Type: Full-time
Industry: Insurance (Independent Broker)
Job Description:
An established independent insurance broker based in Harrogate is seeking an experienced Claims Professional to join its growing and dynamic team. This is an exciting opportunity to work in a supportive and client-focused environment where your skills and expertise will be highly valued.
Key Responsibilities:
* Manage and oversee the end-to-end claims process across various commercial and personal lines.
* Act as the primary point of contact for clients throughout the claims journey, providing clear guidance and updates.
* Liaise effectively with insurers, loss adjusters, and other third parties to ensure timely and fair claim settlements.
* Assist account handlers and executives with claims-related queries.
* Maintain accurate records and documentation in line with company and regulatory standards.
* Contribute to continuous improvement of claims processes and client service delivery.
Requirements:
* Previous experience in an insurance claims handling role, ideally within a brokerage environment.
* Strong understanding of commercial and/or personal lines insurance.
* Excellent communication and negotiation skills.
* Proactive, organised, and client-focused approach.
* Familiarity with insurance systems (e.g., Acturis) is an advantage.
What We Offer:
* A collaborative team environment in a well-established, independent brokerage.
* Opportunities for professional development and career progression.
* Modern office setting in the heart of Harrogate.