24 March 2025
2 min read.
The closing date for this post is Friday 7th April 2025.
Job Title: Emergency Response Support Worker for the Carers Emergency Response Service
Employment Status: Permanent – 37 hour contract
Responsible To: Senior CERS Officer/CERS Manager
SALARY/RATE: £12.14 per hour – from 1st April 2025, it will increase to £12.74 per hour.
(Plus additional payments for being on Standby)
LOCATION: Head Office, Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ
Who We Look For
Are you a warm, personable, and highly motivated individual?
Are you a good communicator and have a passion for what you do?
The CERS officer will work alongside the established team to offer reassurance and support to carers of Birmingham.
We place a high value upon integrity, ethical standards, and commitment to excellence. We seek applicants from candidates who thrive in a fast-paced environment and who can bring their skills, high standards, and care experience.
What Does An Emergency Response Support Worker Do?
Job Purpose:
* The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.
Duties And Responsibilities:
* Provision of emergency and pre-planned care and support services.
* Being available to respond to emergency situations as required by the CERS service.
* Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap’s policies and procedures.
* Ensure that the emergency support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments.
* Maintain contact with the relevant On-Call Service to report any concerns.
* Receive emergency calls on a rota basis.
* Attend to the client’s emergency needs in a timely manner.
* Liaise with other professionals to signpost to relevant services.
* Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed).
* Undertake any other duties consistent with the objectives of the post, as required by the Manager.
* In fulfilling the above duties, the Emergency Response Support Worker will:
* Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services.
* Complete all documentation as required.
* Ensure that timely and accurate reports on client services are provided as required by management.
* Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap.
* Attend staff meetings, staff training and relevant staff appraisal sessions.
* Strictly maintain the confidentiality of Midland Mencap clients.
* Deal with telephone enquiries.
* Need basic experience in the use of computers and IT equipment.
Health & Safety:
* Ensure the Health & Safety requirements of the organisation and relevant legislation are met.
* Use safe working methods to maintain safe working conditions and avoid adverse effects on the health, safety and welfare of others.
Other:
* Demonstrate and promote Equal Opportunity principles in the workplace.
* Never discriminate against a fellow worker or client on the grounds of gender, religion, nationality or sexual orientation.
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