Job Description Main responsibilities: Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.) Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly Daily ckeck of OTAs commissions Weekly submission of commissions on Fastcom Update of various trackers on a daily basis (such sus No show, Cxl, etc) Manage reservations and booking enquiries via telephone, email and face to face To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner Arrange and deliver hotel show around in a professional and knowledgeable manner To support with group bookings through the whole process and liaise with other departments where required To be the first point of call for all client enquiries regarding accommodation and meeting and events To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for Maintain the accuracy of the in-house reservations system Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings You might be required to work at reception at times Working hours include weekends and public holidays.