Who we are CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey… Let’s create something awesome, together, today. About the role and team: We are looking for an inspiring Experience Design Director to drive our organization’s design strategy and shape the future of our design practice. In this role, you’ll have a unique opportunity to lead a talented, diverse team, collaborate across disciplines, and directly impact commercial initiatives while enhancing design operations. Our design team works at the intersection of design, technology and strategy, creating products and services that unlock unmet needs for consumers and capture value for clients. We work across the full product lifecycle; from visioning and discovery, through validation and launch and on to growth and optimisation. Join us in helping us to make a lasting impact through design that elevates our clients’ user experiences and transforms their businesses. What you’ll be doing: Design Leadership: Nurture a diverse team and foster a culture of skills development. Process Improvement: Create a design playbook that supports various business functions, document current capabilities, and identify future requirements. Sales Support: Be involved in new business development, build proposal teams, and confidently sell design as a business necessity. Client Development Build lasting relationships with senior clients and foster collaboration with internal department leaders to support and grow client accounts. Work Oversight: Review and influence work embedded in client systems and ensure high-quality output on fixed scope projects. Stakeholder & People Management: Act as the single point of contact for design, plan and monitor resources, and motivate, coach, and develop team members. What we are looking for: Proven experience leading design teams. An impressive collection of product and experience design work. Excellent leadership, communication, and stakeholder management skills. Experience in planning and overseeing complex design projects. Familiar with GDS plus demonstrable experience in the Public sector and with Government work. A passion for creating creative ideas that align with business goals. Experience in guiding cross-functional teams and promoting a collaborative environment. A deep understanding of human-centered design methods and techniques. Driven to develop strategies for enhancing team capabilities and mentoring designers across various disciplines. What we’ll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: 6 paid learning and development days a year and a generous individual budget. Total 35 days holiday (we have flexible bank holidays). Comprehensive private medical insurance. Enhanced parental and adoption leave. 1-1 professional financial coaching. Up to 50% off an electric vehicle. Pension - matched up to 5%. View our complete list of benefits here. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless if we are progressing with your application. The interview process: 30-minute call with one of our Talent Acquisition Team 45-minute Introduction call 90-minute Presentation 75-minute People Management & Leadership interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into the role, team and business as a whole, so throughout the process, you’ll meet people from our Leadership and Design teams, as well as others, to give you a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.