Mental Health Support Team Administrator
NELFT North East London Foundation Trust
An exciting opportunity has become available for a full-time administrator role, supporting Mental Health Support Teams (MHSTs) in South West Essex.
Mental Health Support Teams partner with schools and colleges in Mid and South Essex to support mental health and emotional wellbeing. Our focus is on early intervention, prevention, and promotion for young people who are thriving, coping, or would benefit from getting help.
We work with the whole school or college community, delivering workshops and coffee mornings for parents and carers, assemblies and pupil voice groups for young people, and training and consultation for staff. We work individually and in groups with parents, carers, and young people.
Some of the things we help with are:
* Low mood: sadness, low motivation
* Mild to moderate anxiety: worries, irrational fears, and concerns
* Behaviours that challenge
* Family and peer relationship difficulties
* Difficulty adjusting to change and transition
* Difficulty regulating emotions
* School absences or at risk of exclusion
The successful applicant will be working alongside our current team of administrators supporting our teams within Essex localities. This post will be based in Phoenix House, Basildon. There will be some travelling required for meetings and team events such as away days and recruitment. There may also be times when admin cover is required across other Essex localities.
Main duties of the job
The main duties of this role will include:
* Supporting the development and administration of the new MHSTs
* Using System One or similar to interrogate patient information and update accordingly
* General admin duties, including preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photocopying, and filing
* Minute taking at meetings as requested by the operational manager
* Liaising with members of staff including clinicians and senior managers
* Knowledge and experience of Microsoft applications, such as email, Teams, Excel, and Word
Essential Criteria
* Good organisational and admin skills
* Great telephone manner and customer service skills
* Administrative experience essential, experience within the NHS desirable
About us
Starting with NELFT
NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training, and the allocation of equipment. As part of the process, new starters will have the opportunity to meet the executive team, senior managers, and attend several drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period unless you are an internal applicant currently partway through a probationary period or currently a bank member of staff.
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,136 to a maximum of £1,915).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.
Job responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role can be discussed at the interview stage.
Person Specification
Experience
* Administrative experience of working in a busy environment
* Good typing, email, and Microsoft Office skills
* Working in an NHS environment
Communication
* Good interpersonal and telephone skills
Qualifications
* NVQ level 2 or equivalent standard of literacy and numeracy
* NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NELFT North East London Foundation Trust
£24,071 to £25,674 a year pro rata (plus HCAS)
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
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