To process all applications for access to medical records in line with the Data Protection Act 2008, the Access to Health Records Act 1990 and the General Data Protection Regulation (UK GDPR).
To support
· Telephone and email liaison with internal and external contacts to the department who are making enquiries, regarding obtaining medical information
· Liaising with all grades of staff internally and externally, other hospitals, patient’s/relatives, police, local authority and solicitors
· Have a basic understanding of the General Data Protection Regulation and Access to Health Records Act 1990 in terms of the safe of legal handing of access to records requests
· To have sound knowledge of Trust’s Medical Records Department and retrieve medical records and x-rays for access
· Support the verification and processing of requests received and responding back to public enquiriesvia telephone, email or post
· Undertake data entry of information onto relevant Trust databases, compiling and sending out of letters
· To undertake accurate photocopying/scanning and/or extraction of computerised records where appropriate to support SAR applications
· Support the review of requests prior to sending to the requestor to ensure they meet statutory standards
· Sorting and distributing mail
· To support the department and Trusts digital transformation
· Support colleagues wherever necessary in demonstrating own activities to new or less experienced employees
· Any other duties in the Subject Access team as required
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K).
The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
To support
· Telephone and email liaison with internal and external contacts to the department who are making enquiries, regarding obtaining medical information;
· Liaising with all grades of staff internally and externally, other hospitals, patient’s/relatives, police, local authority and solicitors;
· Have a basic understanding of the GDPR (General Data Protection Regulation) and Access to Health Records Act 1990 in terms of the safe of legal handing of access to records requests;
· To have sound knowledge of Trust’s Medical Records Department and retrieve medical records and x-rays for access;
· Support the verification and processing of requests received and responding back to public enquiries via telephone, email or post;
· Undertake data entry of information onto relevant Trust databases and compiling and sending out of letters;
· To undertake accurate photocopying/scanning and/or extraction of computerised records where appropriate to support SAR applications;
· Supporting the retrieval of medical records for requests;
· Support the review of the requests prior to sending to the requestor to ensure they meet statutory standards;
· To carry out postal duties by collecting, sorting and distributing mail on a daily basis to prepare the outgoing post;
· To support the department and Trusts digital transformation;
· Support colleagues wherever necessary in demonstrating own activities to new or less experienced employees;
· Any other duties in the Subject Access team as required.
KEY SKILLS
To have good organisational, and interpersonal skills, to be able to communicate verbally and in writing, numeracy and literacy. To have an eye for detail and to maintain a high level of accuracy, have good telephone skills, be able to work under pressure and to be able to prioritise workload and meet tight deadlines. To have good computer skills in terms of word processing, emails, system use and scanning/photocopying.
Communication & Relationship Skills
The postholder is expected to converse with patients, solicitors, and a wide range of disciplines of staff providing and/or receiving information concerning records and/or information. The postholder will be expected to demonstrate detailed knowledge and understanding of the Trust’s policies and application of these policies in all dealings with patients, visitors, enquirers, and Trust personnel. The postholder will be expected to signpost to relevant departments/ switchboard should the query be directed to Legal Services incorrectly.
Analytical & Judgement Skills
The postholder is expected to review available source of information and establish if this information will satisfy Subject Access Requests & to also aid with locating notes booked into the Trust. Such research will include interrogation of the Trust’s computer systems, however where information is unavailable, out of date or conflicts with available information, the postholder is expected to re-assess and exercise judgement as to alternative sources of information or verification that could be researched. The post holder will be expected to review responses prior to them being sent to applicants to ensure that there is no erroneous information included, such as that related to a third party.
Planning & Organisational Tasks
The postholder is required to organise planned daily workload in order of priority and re-organise planned activities in light of unplanned events, e.g. upon receipt of urgent requests for copies of records e.g., police requests, court order, litigation. The postholder is expected to understand the impact of re-adjusting planned daily tasks upon service standards and also exercise own judgement when planning and prioritising multiple tasks. The postholder is expected to refer to line manager where there is a risk of deadlines not being achieved.
Patient / Client Tasks
The postholder is required to receive and provide clinical information directly to patients and clients in accordance with the GDPR and Trust policies.
This advert closes on Saturday 14 Dec 2024