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Business Account Coordinator - 12month FTC, Blackpool
Client:
Valeo Foods
Location:
Blackpool, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
87840d3e04cc
Job Views:
5
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
The Business Account Coordinator will be responsible for providing an end-to-end service to all customers through the processing of sales orders from receipt to dispatch and liaising with customers at all stages to maintain agreed service levels. You will also be responsible for ensuring that links between Customer Services and those responsible for production planning, warehousing, distribution, and invoicing are effective, ensuring that customers receive a professional and quality service, and that the Company maintains efficient and profitable trading.
Responsibilities
* Order acknowledgement to be sent to the customer detailing approximate despatch date as Sales orders are entered onto the system within 4 business hours of receipt.
* To process all EDI orders within two business hours of receipt.
* Information concerning special requirements is identified and entered onto orders.
* Communicate clearly with 3PL customer services team to ensure a smooth transition from warehouse to customer.
* Identify and analyse any problems (e.g. shortages or queries on despatch notes) and notify the customer services team leader where appropriate.
* Maintain and develop existing and new customers through individual account support, working collaboratively with key internal departments to deliver a best-in-class experience.
* Work alongside internal departments to communicate production challenges, technical and packaging changes such as pack changes as required.
* Deal with customer complaints and where required provide relevant information to the relevant department.
* Telephone calls to the department are dealt with efficiently and professionally and passed to the appropriate member of the team.
* To assist other members of the team to ensure the sales order process function operates efficiently.
* Onboard new customers – implementing correct policies and procedures to ensure seamless integration into business-as-usual service.
* Drive continuous improvement in the CS team daily processes through embracing new ways of working and giving regular feedback.
* Assist with business KPI Reporting.
* Daily liaison with external customers and internal stakeholders.
Experience and Skills required:
* Customer service experience and ability to build strong customer relationships and deliver customer-centric solutions.
* IT experience (ERP’s, Microsoft).
* Experience of working in FMCG or within food manufacturing.
* Ability to make good and timely decisions that keep the organisation moving forward.
* Ability to focus on the desire to set challenging goals, focusing effort on the goals, and meeting or exceeding them.
* Be organised in your workflow; deadlines are met.
* Effectively communicate well across all.
* Positive work attitude.
* Ability to problem solve.
* Team player.
* Relationship builder.
* Embraces change.
What we offer you in return:
* 25 days + Bank Holidays.
* Matched pension scheme.
* Death in service.
* Cycle to work scheme.
* Canteen accessibility.
* Retailer discount platform.
* Staff discount.
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