Complaints Handler / Manager Opportunity
A dedicated and professional housing services team at Spot is seeking a skilled Complaints Handler / Manager to join their ranks. This role will play a pivotal part in ensuring the highest standards of property management and maintenance across the organization.
The successful candidate will be joining a passionate team committed to delivering exceptional service and continuous improvement. With a strong focus on quality, compliance, and resident satisfaction, Spot has established itself as a leader in providing safe and secure housing solutions.
As a Complaints Manager, you will be responsible for overseeing the resolution of complaints and ensuring that all aspects of housing management and compliance are handled with care and efficiency. Your expertise will be crucial in maintaining the high standards that Spot is known for.
To qualify, you should be a detail-oriented and experienced Complaints Handler / Complaints Manager / Compliance Manager / QA Manager / Housing Manager / Complaints Coordinator or similar, with:
* Proven experience in quality assurance, compliance, or a related field.
* Strong understanding of national and international standards and legislation.
* Excellent communication and presentation skills.
* Experience in handling complaints and resolving issues effectively.
* The ability to manage multiple tasks and meet deadlines.
* Proficiency in using information technology systems.
* Experience in housing management or a related field (desirable).
This is an outstanding opportunity for a Quality Assurance / Complaints Management professional looking to advance their career in a progressive and supportive organization. Spot offers a competitive salary, 25 days annual leave plus bank holidays, time off in lieu, travel expenses, comprehensive training courses, and more.
Join Spot and contribute to making a difference, one home at a time.