Job number LBC03353 Contract Type Permanent Posting End Date 10 December 2024 Job Area Housing, Property Management and Facilities About the job Salary: £25,119 - £27,334 a year Hours per week: 37 Contract type: Permanent You'll provide a front line customer interface as part of a responsive repairs control centre, ensuring “right first time” completion of repairs for a range of customers. It's important that issues are resolved on the first contact with customers, maintaining the highest standard of customer service at all times. You will also provide full administrative support to different departments within the BTS and actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. On occasion we may close a vacancy early due to a very high number of applications being received. Please note this role does not attract sponsorship About you You'll have demonstrable experience of dealing with front line enquiries from members of the public and experience of administrative systems and processes. With the ability to communicate effectively and politely, in writing and verbally, with a range of people including customers, internal colleagues and external agencies you'll have experience of working with computer technologies and be able to produce reports and written work records. It is also important that you can work on your own initiative within guidelines and be able to plan and prioritise you work. This is a public facing role so you’ll need to show off your fluency in speaking and writing English About us Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce Are you ready to realise the remarkable and help us deliver our vision? Benefits We offer a range of excellent staff benefits which include: From 25 to 32 days’ annual leave: linked to length of service and grade Buying annual leave scheme: buy up to 20 days additional annual leave Career Pathways: step up in your career or move into a specialist area Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant Generous relocation package: up to £8,000 (subject to eligibility) Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns Training and support: unlimited access to development courses, mentoring and support and clear career pathways Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons Arriva Travel Club: great value savings on local bus travel How to apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out Our ‘How to apply' page has more tips to help with your application: How to apply