Membership Services Team Leader
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Home Palace: Hampton Court PalaceEstimated Start date: 1 February 2025Salary: £33,200Salary Rate: Per AnnumDays/Hours of work: Full time, 36 hours per week, Monday - FridayStatus: Maternity cover: fixed term 12 month contract
About the role and about you:
We are a team of people who love and look after six of the most wonderful palaces in the world:?the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle, Northern Ireland. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.
The Membership Services Team Leader role is an essential part of the Membership team. You will ensure we deliver the highest possible standards of customer care and service across various member touch points, to engage and retain support from our members. This includes inspiring, training and managing the Membership Services team who assist members via phone, email and post and administer all membership processes.
As an experienced customer service professio...