Company Overview: Our client is an award-winning, independent lettings agency with multiple branches across Bristol. Known for exceptional customer service and a strong reputation, they are looking for a Head of Lettings to lead the lettings operation and drive growth. Role Overview: As Head of Lettings, you will oversee lettings operations across multiple branches in Bristol, focusing on new business, team management, and operational excellence. You will lead a high-performing team and ensure growth across all locations. Head of Lettings Core Duties: Drive the acquisition of new landlords and properties. Identify market opportunities and expand the portfolio. Build relationships with prospective clients and attend networking events. Lead and manage a team of lettings negotiators and support staff across multiple offices. Set performance targets, monitor KPIs, and conduct regular performance reviews. Provide coaching, training, and professional development to the team. Oversee day-to-day lettings operations, ensuring high standards of service. Ensure compliance with industry regulations and local legislation. Continuously improve operational processes for efficiency and profitability. Manage relationships with existing landlords and clients. Offer expert advice on market conditions, rental yields, and property management. Act as a senior point of contact for high-value clients. Collaborate with the marketing team to execute targeted campaigns. Maintain brand consistency across all offices. Utilise digital platforms and social media to increase visibility. Manage the lettings department’s budget and financial performance. Report on revenue, profitability, and key performance metrics. Maximise revenue opportunities while controlling costs. Head of Lettings Core Skills & Experience: Proven experience in lettings management and team leadership. Strong business development skills with a focus on new client acquisition. In-depth knowledge of the Bristol lettings market and relevant legislation. Excellent communication, negotiation, and interpersonal skills. Ability to lead and motivate a team across multiple locations. Strategic thinking with the ability to implement business plans. Proficient in property management software and Microsoft Office. Full UK driving license (travel between branches required). Head of lettings Package: Salary: £35,000 - £40,000 (OTE £55,000 - £60,000) Holiday: 25 days annual leave Bank Holidays Additional Benefits: Comprehensive benefits package, professional development opportunities, and a supportive working environment. 25 Days Holiday Bank holidays