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Technical Credit Hire Negotiator, Manchester
Client:
First Central Insurance Management Ltd
Location:
Manchester, United Kingdom
Job Category:
Finance
EU work permit required:
Yes
Job Reference:
0a0e938c52c4
Job Views:
84
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you skilled in handling complex claims within motor insurance? Here is your chance to shine! We are seeking a highly skilled and motivated Technical Credit Hire Negotiator to join our Third Party team in Salford Quays, Manchester or Haywards Heath, West Sussex.
Your role as a Technical Credit Hire Negotiator will be responsible for handling complex credit hire cases, demonstrating strong technical knowledge to include indemnity validation, liability and reserving with exceptional communication skills. You’ll have a proactive approach in managing a portfolio of complex credit hire claims to ensure we are offering the best outcome for our customers.
We’d love to have you on the team if you have these skills:
* Technical claims: Understand the intricacies of credit hire claims, including case law and legislation.
* Analytical: Review records, assess risk, and make informed decisions.
* Attention to detail: Pay close attention to documents, calculations, and processes.
* Relationship building: Develop strong relationships with clients and colleagues.
We love flexibility and hybrid working - we offer 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance) - but if you would prefer to be in the office more, that’s good with us.
If you’re ready to take on an exciting challenge to showcase your negotiation expertise and be an integral part of a thriving team apply now and become our next Technical Credit Hire Negotiator!
Job responsibilities:
* Proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standards.
* Own and manage a portfolio of Complex Credit Hire third party motor claims and associated damage claims.
* Ensure that all files are reserved accurately and promptly in accordance with our reserving philosophy.
* Be personally responsible for ensuring the reserves fully reflect the level of damages to be paid on each file.
* Ensure liability is agreed within existing case law and accident circumstances using own experience.
* Effectively negotiate, as appropriate, with customers, suppliers and all relevant Third-Party Claim Representatives.
* Process payments on claims files as required and in accordance with your agreed authorities.
* Identify and champion potential fraudulent claims and action as per guideline procedures.
* Participate in peer review audits and provide mentoring and referral support to Claims Operations colleagues.
* Achieve own Quality scores for claims file and call handling.
* Participate in technical audits of third-party suppliers.
* Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
* Adhere to and consider all regulatory requirements at all times.
* Compliant with health and safety policies at all times.
* Ensure compliance with company standards/regulations at all times.
* Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
* Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times.
* To carry out duties, activities and tasks as directed within the Claims and Fraud pillar.
* Any other reasonable duties.
Experience & knowledge:
* Advanced experience of handling all property and credit hire claims.
* Advanced experience of handling third party claims and liaising effectively with different claimant representatives.
* Advanced knowledge of liability assessment.
* Excellent knowledge of all appropriate and relevant credit hire case law.
* Excellent knowledge of motor claims including all areas of Complex Credit Hire.
* A good knowledge of working with a Credit Hire portal.
* Strong knowledge of Scottish and Northern Ireland jurisdiction Complex Credit Hire.
* Experience of undertaking internal colleague file reviews.
* Experience of “external” auditing preferred.
* Experience of deputising for a Team Leader preferred.
* A good understanding of the Vulnerable Customer policy.
* Qualified to A level preferred.
* CII qualified or working towards CII preferred.
* Excellent communication skills, both verbal and written.
* Excellent time management and organisation skills.
* Strong negotiation and influencing skills.
* Good assertive skills.
* An inquiring mind supported by good analytical and critical thinking skills.
* Reasonable numerical skills.
* Problem solving skills with the ability to adopt a logical approach to resolving problems.
* Good numeracy and literacy skills.
* Computer literate including all Microsoft software.
* Good Continuous Improvement tools and techniques.
Behaviours:
* Embrace, embed and incorporate the Company Values.
* Takes initiative to make decisions.
* Emphasis on attention to detail and accuracy.
* Self-motivated and enthusiastic.
* An organised and proactive approach.
* Ability to work on own initiative and equally collaborate with others.
* Strives to drive business improvements.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
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