What's involved with this role:
Temporary TRC Officer/ Admin
Reference no: Durham 5129315182140
Pay Rate: £11.78 per hour PAYE
35-37 Monday – Friday, normal working hours
This opening assignment is for 1 month
City: DURHAM
Hybrid working once full training completed and competent.
The postholder will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages. Carry out other administrative functions within the role and in a general business support environment.
Key responsibilities:
Handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
Provision of statistical information through the use of the computer system.
Maintain passenger/journey records on the in-house fleet using various computer systems.
Provide the point of contact for all passengers using the various services.
Assist the Team Leader by liaising with strategic partners and stakeholders.
Provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
Develop a knowledge of other procedures in the section and provide cover, if necessary.
Undertake an administrative role within the TRC and other duties as required within a business support environment.
Co-operate effectively with others in the corporate working of the unit.
Qualifications:
NVQ level 2 or equivalent level of qualification in a relevant subject area
Knowledge:
Disability issues and Disability Discrimination Act 1995
Experience:
Experience of dealing with members of the public
Customer Care or Call centre environment
Skills & Abilities:
Keyboard/IT skills
Good organisational skills
Excellent telephone/communication skills
An ability to interpret wide range of information
Ability to converse at ease with customers and provide advice in accurate spoken English
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Durham 5129315182140
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.