Customer Care Coordinator Office-based | Full-time (37.5 hours per week) £28,000 basic | £29,000 OTE 25 days holiday bank holidays Free parking Your next career move? If you thrive in a role where you manage the full customer journey from initial enquiry to product delivery this could be the perfect opportunity for you. Join a business that has been a leader in its industry for 20 years, with customer service and long-term client relationships at its core. This role is integral to ensuring clients receive the right product for their needs, working closely with internal teams, suppliers, to provide a seamless experience. What's in it for you? A stable and successful company with a supportive team A competitive salary with performance-related bonuses A role where your problem-solving and coordination skills will be valued Opportunities to develop within a well-established business What you'll be doing: Managing client enquiries from first contact to final product delivery Advising clients on the best products for their needs Liaising with internal teams to ensure accurate order processing Coordinating with suppliers and external companies to secure the right products Tracking orders and ensuring smooth delivery to customers Handling aftersales queries and resolving any issues Supporting colleagues and providing holiday cover when needed What we're looking for: At least two years' experience in a customer service, sales support, or coordination role Strong communication and relationship-building skills Confidence in handling client interactions via phone and email Ability to manage multiple tasks and deadlines in a fast-paced environment A proactive and solutions-focused approach to problem-solving A team player who works collaboratively to ensure customer satisfaction This is your chance to be part of a company where customer care is more than just a department it's the foundation of the business.