About Network Rail
Join Our Team at Network Rail! Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
Brief Description
As a Training Centre Coordinator at Network Rail, you will play a pivotal role in ensuring the effective coordination and execution of our training programmes. You will support the training centre to deliver a fully resourced and optimised delivery plan for our customers.
Ideal candidates will possess strong organisational and communication skills, attention to detail and the ability to multitask in a dynamic, fast-paced environment. Strong IT skills in Microsoft Office are essential and experience with training management systems is desirable.
About the role (External)
1. Produce a robust training delivery plan to accommodate all Network Rail Training Catalogues and meet annual key performance indicators and customer demand in conjunction with delegates and training team members.
2. Maximise trainer and venue utilisation through regular reporting, monitoring and collaboration with delegates and training team members. Consider the health and wellbeing of trainers and customers when producing the training plan.
3. Actively support delivery of the Planning and Administration volumes and annual Key Performance Indicators.
4. Understand approved supplier frameworks and adhere to framework policy when liaising with external training suppliers to procure services to meet training demand in line with customer budgets.
5. Forecast the cost of the training delivery plan against customer budgets and monitor records of expenditure on external suppliers to identify risks to the training delivery team.
6. Collaborate with external suppliers, colleagues in the Planning and Administration and delivery team to offer a seamless and consistent service to training delivery teams and customers.
7. Act as a contact point for the central P&A team & liaise with Central team on behalf of delivery to resolve local planning concerns/issues.
8. Support with reactive changes to the training delivery plan, supporting the Training Delivery Manager with the smooth/efficient running of courses and day-to-day support activities within the Centre, including ordering of equipment or coordinating 3rd party Trainers on site.
9. Support the Training Support Manager with Regional/Route requests or delivery schedule changes.
10. Propose and support improvements to the Planning and Administration system to deliver an effective, efficient, customer-focused, flexible and agile planning service. Escalating where applicable.
Essential
* Excellent communication skills
* Excellent customer service skills
* Excellent attention to detail and quality-driven approach to working.
* Ability to organise and prioritise own workload.
* Demonstrable experience of planning
* The post holder may be required to cover multiple locations.
Desirable
* Understanding of the railway competence management system
* A knowledge of the railway industry and rail training sector
* A knowledge of training catalogue and training supply chain
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