* Department:
IT
* Location:
Barnsley, South Yorkshire, Hybrid working
* Salary Range:
Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefits
* Contract Type:
Permanent
We love what we do, we’re proud of our brand and excited for the future.
As a Customer Support Specialist you will be the first point of contact, on a fast-paced Service Desk, for colleagues with their IT issues. You will be responsible for taking and logging calls, troubleshooting problems, and then escalating calls within the support team. You will have full ownership of the calls that you take: ensuring that calls are resolved within SLA and that colleagues receive a high level of customer service. This position is both technical and customer service based and is the ideal role for anyone keen to develop a career in IT support.
* Are you a team player?
* Are you customer focused?
* Do you have great organisation skills?
* Do you have experience in a similar role?
* Do you have experience in 1st line IT support calls?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
In addition to receiving a competitive salary, for the right candidate this position will offer:
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Ford Privilege vehicle purchase scheme
* Discount on Service, Bodyshop and Parts
* 1 day each year to volunteer for a charity of your choice
* Cycle to work purchase scheme
* Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
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