We are recruiting for an experienced Facilities Service Delivery Manager, based City Centre Manchester. You will play a key role in managing and optimising subcontractor and agency resources to meet business needs. This is a permanent role paying £40kpa. The ideal candidate will have minimum of 3 years’ experience in supply chain roles ideally working within the Facilities Management sector. Benefits: Competitive salary 30 days holiday (including bank holidays) Medical Health Cash Plan Company Sick Pay Enhanced Pension Contribution Life Assurance Scheme Access to Perkbox benefits, including Wellbeing packagesAbout the Role:Your responsibilities will include: Identifying areas requiring additional subcontractor resources across geographical and service stream areas. Sourcing and onboarding new subcontractors, negotiating financial and commercial terms, and ensuring appropriate coverage. Collaborating with the National Planner to manage agency resource requests, ensuring availability of trained and certified personnel. Coordinating with subcontractors and suppliers to ensure jobs are equipped with necessary resources, including arranging hires for planned and emergency works. Negotiating and maintaining favourable commercial agreements with subcontractors and agencies. Conducting regular performance reviews for subcontractors and agencies with clearly defined metrics. Tracking, reviewing, and approving weekly agency hours, liaising with agencies, and raising purchase orders as needed. Monitoring agency performance, escalating any concerns to the Operations Director. Working closely with the Finance team to manage agency invoicing. Investigating and resolving complaints related to subcontractors and agencies. Ensuring subcontractors and agencies comply with health & safety requirements. Managing codes of conduct for subcontractors and agencies, ensuring compliance with the latest versions. Utilising Job Watch (CRM system) to monitor subcontractor and agency compliance, performance, and service delivery. Implementing and upholding the company’s H&S Management System within the Operations department.About You:To succeed in this role, you should have: Strong written and verbal communication skills in English. Relevant training or qualifications in Facilities Management. Minimum of 3 years’ experience in supply chain roles within sectors such as FM. Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CAFM or similar facilities maintenance software. Experience in managing subcontractors within a facilities management role (desirable). Ability to follow logical, structured problem-solving processes. Strong decision-making skills based on accurate data analysis. Excellent client and supplier relationship management skills. Flexibility to work different hours/shifts, including nights and weekends. A strong customer focus with a commitment to high-quality service delivery. Ability to handle multiple priorities under pressure and deliver quality results. Exceptional time management and organizational skills. Ability to maintain confidentiality regarding employee and client information. Experience using the Big Change Job Watch platform (desirable).This role requires a proactive and adaptable professional who thrives in a fast-paced environment. If you have a strong background in subcontractor and agency management and are looking for a dynamic opportunity, we encourage you to apply. If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer