1st to 2nd Line Engineer (Chance to Become 3rd Line + Training) Leeds REF 972
Location: In office - Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and/or overtime offered with project work
Training: Online training within infrastructure and development (1 to 2 days per month such as Network + and PHP/Laravel training offered)
Fast growing business with huge personal development options
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.
Main Duties and Responsibilities:
* The first point of call for all IT issues ranging from 1st line to 3rd
* Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications
* Assist all users with any logged IT related incident when called upon
* Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary
* Accurately record, update and document requests using the IT Helpdesk system
* Install and configure new IT equipment
* Resolve issues, troubleshoot, test and train users on our CRM system
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
* Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests, enabling users to become more self-sufficient
What We Are Looking For:
We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:
* Be passionate about IT
* Windows Server - all versions
o Active Directory & Group Policy
* Networking knowledge including switches & wireless
o TCP/IP, DHCP, DNS, VLAN/Routing
* Knowledge of VoIP
* Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues
* Be a team player working as part of a team of professionals on a range of IT projects
* Be well organised with the ability to multi-task and prioritise
* Be an excellent communicator demonstrating effective verbal and written communication skills
* Have excellent attention to detail
* Have a driving license and your own vehicle
What’s in It for You:
* Up to £25,000 DOE
* Be part of an award-winning team
* Full Training and Development
* Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers
* One day a month training day
* Annual Company awards dinner and Summer Event
#J-18808-Ljbffr