Key Account Director - Transport Operations Location: London (Multiple sites)Contract Type: PermanentWorking Pattern: Full Time Salary: £60,000-80,000 DOE The Key Account Director is responsible for achieving sales growth and assigned strategic account objectives, oversee, co-ordinate, and support all aspects of a major Transport contract that they are responsible for, reporting to the Director of Operations. Duties include managing performance, that has a positive impact in achieving key KPI benchmarking scores. Ensuring robust adherence to all contract HSQE requirements. ?Key Accountabilities Ensure Quality Audits are conducted as per contractual agreement. Monitor and manage targets set for the Contract Management team. Ensure training and induction is conducted for all staff. Ensure site supervision/ management are utilising the Timegate system to complete employee wages on time. Ensure site supervision/ management are utilising the Timegate system for the recording, booking and monitoring of all holidays, sickness and absenteeism. Attend to disciplinary and grievance issues as per the company procedures. Ensure Health and Safety regulations are adhered to at all times. Ensure all accidents / incidents are reported as per company policy and procedure. Ensure monthly material orders are correct and completed on time, by the contract management team. Ensure all areas of the contract remains within budgets. Ensure sites are adequately staffed within budget, to meet required standards. Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget. Establishes productive, professional relationships with key stakeholders in assigned customer accounts. Coordinates the involvement of other stakeholders, including support, service, and management resources, to meet account performance objectives and customers' expectations. Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. Proactively assesses, clarifies, and validates customer needs on an ongoing basis in order to prevent stagnation and bring in innovation where necessary. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary personnel. Provide support across client sites by advising on SLAs, KPIs, objectives and projects. Interrogate management information systems which provide information to enable sound commercial judgement for decision making. Provide regular and one-off reports to the Director of Operations and clients as required Identify issues or risks that will impact the contract. Action any changes or restructures required in line with legislation and Company procedures. Achieves defined strategic customer objectives in assigned accounts that meet company standards Completes strategic customer account plans that meet company standards. Maintains high customer satisfaction ratings that meet company expectations (NPS Survey) Skills & Experience required At least three years of working within the cleaning industry experience and management experience, ideally within the bus/ public transport sector. Experience of managing staff and budgets is essential. Experience in managing a fleet cleaning contract, with set quality KPI's Excellent communication skills are essential Driving licence required Client Satisfaction Ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of concern and work closely with the wider Transport team to suggest actions and resolve concerns and issues. Regularly review client satisfaction level and act as appropriate. Develop innovative solutions to meet and exceed client requirements. Financial Performance Key to the delivery of the annual budget and growth Regularly review service delivery and identify potential issues which may jeopardise the retention of the service; work with management team and clients to communicate and rectify any issues or concerns. Leadership and People Build rapport with customers / clients Think strategically about partnership opportunities and solutions Collaborate and communicate with all levels of stakeholders and decision-makers. Lead a culture of reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours. Demonstrate leadership by ensuring that all Company policies and procedures are embedded within the contract. Establish team development opportunities and play a key role in developing employee engagement. Identify learning and development priorities across the contracts and arrange appropriate interventions. Market Leadership Develop the reputation of the company as the preferred and expert supplier within the Transport sector Lead innovation and development within the contracts, maintaining market understanding and proposals for implementation of new ways or working. Develop external networks to enhance business opportunities and raise Company profile of activities. Support business development activity, working with the Business Development Team at tender preparation and contract mobilisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.