Hybrid – 3 days per week in the Manchester office
We’re seeking a proactive Resource Manager to join our team at Embryo during an exciting time which plans to grow our client portfolio and innovative services over the next 3 years.
Role Responsibilities:
* Responsible for managing the schedules and resource allocation of the entire service function.
* Run regular resource and capacity planning meetings with both the Operations Director and Heads of Service to ensure work is delivered on time, to brief and on budget.
* Work closely with the Client Services team to:
o Ensure a smooth transition from onboarding a client to ongoing account management.
o Schedule additional projects, client requests and manage demand.
o Ensure delivery teams are available to provide support with client upsell opportunities (documentation, estimates, attending meetings, etc.).
* Work closely with the Sales team to:
o Ensure delivery teams are available to provide support with new client opportunities (documentation, estimates, attending meetings, etc.).
o Ensure capacity is available within the delivery teams to service all new clients being onboarded.
* You will work with our Heads of Service to:
o Coordinate internal resources and third-party vendors for the flawless execution of projects.
o Manage team capacity.
o Coordinate cross-department campaign collaboration.
o Ensure delivery teams are tracking their time accurately and on a daily basis.
* Supporting the Operations Director with:
o Running a monthly operations report covering capacity, utilisation, servicing, profitability, etc.
o Identifying risks and issues related to delivery of work and implementing mitigation strategies to keep client retainers and projects on track.
o Highlight whether we have the skillset and capabilities within the delivery teams to fulfil client briefs.
o Feedback to Sales, Strategy, Client Services and Heads of Service the accuracy of briefs vs time estimates provided.
o Conduct post-project evaluations to assess outcomes and identify lessons learned.
o Inducting new starters, ensuring they’re set-up on our business systems and they understand the expectations of how they should be used.
* You will support with/project manage any one-off projects that are required to be delivered for our clients, including:
o Planning and timelines
o Internal and Client communication (with support of Client Services)
o Resource allocation
* Ensure teams are following Embryo’s ways of working.
* Utilise our project management software to ensure teams are planning and executing all tasks for clients.
* Support with strategies and plans for any clients deemed to be ‘at risk’.
Skills and Knowledge:
* 3+ years experience in a similar role.
* Strong communication skills to work effectively with clients and teams.
* Excellent organisational and multitasking skills with the ability to manage multiple projects and schedules simultaneously.
* Proactive nature with an ability to work collaboratively in a team-oriented environment.
* Experience in using project management software and CRM systems.
* Strong problem-solving skills and adaptability to changing project requirements.
* Understanding of SEO, PPC and Paid Social marketing strategies.
* Demonstrate our Company values in your day to day interactions with team members and clients.
* Interpersonal skills – Clear and effective communicator. Provide feedback. Ability to actively listen to team members, building trust. Resolve conflicts.
Interested in joining?
Send us your CV or take a look at our current openings below, we are always on the lookout for new talent to join our expanding team!
Apply for our Resource Manager position today!
Salary banding: £35k – £45k
Hybrid – 3 days per week in the Manchester office
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