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Concierge & Reservations Executive, Kilbirnie
Client: Additional Resources
Location: Kilbirnie, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: 0a754c5a904d
Job Views: 89
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
The Role:
As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.
Responsibilities:
1. Managing and achieving Activities & Experiences sales targets.
2. Improving communication procedures internally and externally.
3. Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
4. Managing guest enquiries for Activities & Experiences (A&E).
5. Conducting pre-stay calls at 30 and 14 days.
6. Handling A&E bookings on Check front and managing check front details.
7. Managing A&E charging and building relationships with A&E suppliers.
8. Preparing monthly reports on A&E activities.
9. Collecting guest profiles in Clock PMS.
10. Managing reservations via various channels.
Requirements:
1. Previous experience working in a similar role.
2. Proven experience in hospitality.
3. Strong communication skills.
4. Ability to manage multiple tasks efficiently.
Benefits:
1. Tips
2. Canteen
3. Company events
4. Company pension
5. Employee discount
6. Life insurance
7. On-site parking
8. Referral programme
9. Discounted or free food
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