Rowe Veterinary Group, Wotton Under Edge, Wotton-under-Edge, South West
Do you have a passion for excellent customer service and enjoy working with animals?
Rowe Veterinary Group are looking for a Veterinary Receptionist to work across both our small and friendly practice in Wotton-under-Edge, and our dedicated cat only practice in Brimsham.
As a valued member of the reception team you will be the first point of contact for pets and their owners. The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.
The role
* Greeting our clients and their pets in a professional and courteous manner
* Booking, cancelling and changing appointments
* Dealing with queries by phone, email and face to face promptly and professionally
* Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
* Dispensing medications/prescriptions
* Taking payments, cashing up and all other general admin and reception duties
* Minimum of 1 year office-based experience
* Good level of education (min 5 GCSE Grade C+) upwards
* Reliable with excellent time management skills
* Professional and caring telephone manner
* Strong communication and interpersonal skills
* Good working knowledge of MS Office
* Good numeracy and literacy skills
* High attention to detail
About the rota
Tuesday 8:00am-2:00pm Wotton
Thursday 2:00pm-7:00pm Wotton
Friday 10:00am-7:00pm Wotton
Come and join our amazing team
Our practice fosters a collaborative and supportive environment where team members are encouraged to bring their dogs to work and enjoy rural lunchtime walks, enhancing both work-life balance and team camaraderie. With a friendly and loyal client base, our practice offers the opportunity to experience the fulfilling dynamics of a busy first opinion practice and a varied and exciting referral service.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
#J-18808-Ljbffr