Client Support Administrator
Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)
Employment Type: Fixed Term Contract
Location: Newport
Description
We are looking for a Client Support Administrator to join our Casualty Claims Handling team. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the claims handling/legal sector, this role could be for you. This role will be situated in Newport or Birmingham on a fixed term basis, where you will be asked to come into the office 5 times a week.
What you will do?
* Assist with the day to day running of a client account with a particular focus on data and data accuracy.
* Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm, including adherence to internal and client SLAs and KPIs.
* Assist with matter set up in the case management system.
* Assist with MI management and checking for accuracy.
* Liaise with Opponent Solicitors and other Third Parties.
* Reference and triage post via a shared email inbox.
* Perform other administrative duties as required.
Who you are
* Practical experience of file management.
* IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis.
* Good telephone manner.
* Organised and able to prioritise and manage a constantly changing workload.
* Ability to work on own initiative without close supervision.
* A team player who is able to work effectively within the claims department.
* Excellent communication skills with a positive and enthusiastic approach to their work.
* Experience of finance systems preferred.
* Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What's in it for you?
* High levels of flexibility and a great work life balance.
* A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
* Opportunities for growth and progression including professional funding.
* In person and remote social events.
* Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).
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