Job Advert: Group Operations Manager
Rate of Pay:
£50,000 - £60,000 depending on experience
Bonus Scheme:
Profit sharing bonus based on group operating profit - paid biannually
Benefits:
* Additional annual leave based on length of service up to 35 days
* Company pension scheme with contributions matched up to 5%
* Company sick leave allowance
* Company bicycle
* Various salary sacrifice schemes (EV leasing, Childcare, Groceries and Pension)
* Fantastic discounts across the group
Reporting to the Chief Operating Officer, you will be directly involved in the day to day running of the company and will be a key member of the company’s Leadership Team. You will be responsible for shop operations across the group and will work closely with the Shop Managers on maintaining and improving operational standards and the customer service journey. Excellent people management skills are essential in making a success of this role as you will have anywhere between 7-10 direct reports. You will be expected to maintain our 5-star Environmental Health Ratings in each shop, an accolade we have held for over a decade, and will be responsible for Health & Safety across the group.
Previous experience in a hospitality group management role is essential as is the willingness and ability to cycle between our Oxford-based shops. We are looking to open new sites in 2025 and there is scope for this role to grow as the company expands out of Oxford.
This is a full time, permanent position with contracted hours of 42.5 per week working 5 out of 7 days.
Essential Skills:
* Being a great People Manager who can lead through, develop, support and motivate people
* Excellent communication skills, both verbal and written
* Financially astute; understanding gross margins, gross profit, EBITDA and general business finance ratios
* Competent across all Office platforms (Word, Excel, Outlook etc.)
* Being able to embrace technology and use this to develop operations across the group
* Having charm and flair; being able to impact the atmosphere in the shops positively during each visit
* Having a hands-on approach and the willingness to get stuck in to support your team
* The ability to work strategically, problem solve, make your own decisions and appreciate the detail
* Superb organisational skills and being able to prioritise between urgent and important tasks
* Having uncompromisingly high standards for yourself and your teams – we want to be the best!
Desirable experience / qualifications (not essential as training will be provided):
* Food hygiene level 3 or higher
* IOSH 5 – health & Safety
* First Aid trained
* Fire Marshall trained
* Understanding and being able to troubleshoot catering equipment and hardware
The probation period for this position is six months with biannual performance reviews.