Job summary The Patient Care Administrator will work with the GPs and other primary care professionals within the PCN to identify a caseload of patients to access medical services to improve their health. The primary focus of the role will be supporting individuals registered across the practices with Learning Difficulties (LD) and serious mental illness (SMI). The Patient Care Administrator will support patients and help them to manage their needs and to access support. They will provide coordination and navigation for people and their carers across health and care services, working closely with the Community Link Advisers (Social Prescribers) and other primary care colleagues. A key responsibility within this role will be to support early cancer diagnosis and give appropriate support. Use of C the Signs to record data. Work with appropriate outside agencies to increase uptake of non-responders. Main duties of the job Utilise population health intelligence to proactively identify and work with the priority group of patients to deliver personalised care Support the practices in delivering their outcome targets for both the LD and SMI populations Lead for prevention and tackling of health inequalities. Bringing together key agencies to ensure multi-disciplinary teams tackle any issues that prevent people having access to appropriate healthcare Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Provide coordination and navigation for people and their carers across health and care services, working closely with Community Link Advisers, Wellbeing Practitioners, Mental Health Practitioners and other primary care professionals. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN Organise and support the Multi-Disciplinary Meetings across the 4 PCN Practices. The post holder would be expected to undertake the course accredited by the Personalised Care Institute. About us Stafford Town Primary Care Network (STPCN) are looking for a part-time enthusiastic and keen Patient Care Administrator to join our Primary Care Network. You would be joining the amazing STPCN Team We have a close and expanding team of clinicians serving around 44,000 patients set in Historic County Town of Stafford. Within the Stafford Town PCN we have 4 surgeries, Wolverhampton Road Surgery, Holmcroft Surgery, Castlefields Surgery and Stafford Health & Wellbeing Surgery. Date posted 26 February 2025 Pay scheme Other Salary £12.66 an hour Contract Permanent Working pattern Part-time Reference number B0176-25-0004 Job locations Stafford Health & Wellbeing Whitgreave Court Stafford Staffordshire ST16 3EB Wolverhampton Road Surgery Wolverhampton Road Stafford ST17 4BS Holmcroft Surgery Holmcroft Road Stafford ST16 1JG Castlefields Surgery Castle Way Stafford ST16 1BS Job description Job responsibilities Job Responsibilities: Utilise population health intelligence to proactively identify and work with the priority group of patients to deliver personalised care Support the practices in delivering their outcome targets for both the LD and SMI populations Lead for prevention and tackling of health inequalities. Bringing together key agencies to ensure multi-disciplinary teams tackle any issues that prevent people having access to appropriate healthcare Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Provide coordination and navigation for people and their carers across health and care services, working closely with Community Link Advisers, Wellbeing Practitioners, Mental Health Practitioners and other primary care professionals. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN Organise and support the Multi-Disciplinary Meetings across the 4 PCN Practices. The post holder would be expected to undertake the course accredited by the Personalised Care Institute. Health and Safety To comply with the Health and Safety at Work etc. Act 1974. To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions. Equality and Diversity To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure. Risk Management and Clinical Governance To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives. Confidentiality To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution. General To work across Primary Care Network sites as required. Job description Job responsibilities Job Responsibilities: Utilise population health intelligence to proactively identify and work with the priority group of patients to deliver personalised care Support the practices in delivering their outcome targets for both the LD and SMI populations Lead for prevention and tackling of health inequalities. Bringing together key agencies to ensure multi-disciplinary teams tackle any issues that prevent people having access to appropriate healthcare Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Provide coordination and navigation for people and their carers across health and care services, working closely with Community Link Advisers, Wellbeing Practitioners, Mental Health Practitioners and other primary care professionals. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN Organise and support the Multi-Disciplinary Meetings across the 4 PCN Practices. The post holder would be expected to undertake the course accredited by the Personalised Care Institute. Health and Safety To comply with the Health and Safety at Work etc. Act 1974. To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions. Equality and Diversity To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure. Risk Management and Clinical Governance To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives. Confidentiality To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution. General To work across Primary Care Network sites as required. Person Specification Qualifications Essential Demonstrable commitment to professional and personal development Training in motivational coaching and interviewing or equivalent experience Experience Essential Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work) Experience of supporting people, their families and carers in a related role (including unpaid work) Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity Experience of partnership/collaborative working and of building relationships across a variety of organisations Experience of working within Primary Care Desirable Working within a GP Practice Team Experience of data collection and providing monitoring information to assess the impact of services Personal Qualities Essential Ability to listen, empathise with people and provide person-centred support in a non-judgemental way Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Commitment to reducing health inequalities and proactively working to reach people from all communities Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to identify risk and assess/manage risk when working with individuals Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the Care Coordinator role e.g. when there is a mental health need requiring a qualified practitioner Able to finish work tasks. Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Commitment to collaborative working with all local agencies (including VCSE organisations and community groups) Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and oral communication skills Ability to work flexibly and enthusiastically within a team or on own initiative Understanding of the needs of patients with LD and/or mental health issues and ability to support these groups Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Skills and Knowledge Essential Knowledge of the personalised care approach Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities Knowledge of IT systems, including Microsoft applications Desirable Experience of using GP Clinical systems Person Specification Qualifications Essential Demonstrable commitment to professional and personal development Training in motivational coaching and interviewing or equivalent experience Experience Essential Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work) Experience of supporting people, their families and carers in a related role (including unpaid work) Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity Experience of partnership/collaborative working and of building relationships across a variety of organisations Experience of working within Primary Care Desirable Working within a GP Practice Team Experience of data collection and providing monitoring information to assess the impact of services Personal Qualities Essential Ability to listen, empathise with people and provide person-centred support in a non-judgemental way Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Commitment to reducing health inequalities and proactively working to reach people from all communities Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to identify risk and assess/manage risk when working with individuals Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the Care Coordinator role e.g. when there is a mental health need requiring a qualified practitioner Able to finish work tasks. Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Commitment to collaborative working with all local agencies (including VCSE organisations and community groups) Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and oral communication skills Ability to work flexibly and enthusiastically within a team or on own initiative Understanding of the needs of patients with LD and/or mental health issues and ability to support these groups Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Skills and Knowledge Essential Knowledge of the personalised care approach Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities Knowledge of IT systems, including Microsoft applications Desirable Experience of using GP Clinical systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GP First Ltd Address Stafford Health & Wellbeing Whitgreave Court Stafford Staffordshire ST16 3EB Employer's website https://www.gpfirst.net/ (Opens in a new tab)