Overview of the role
Please ensure you read the below overview and requirements for this employment opportunity completely.
We are recruiting for a 2nd Line Dedicated Engineer to join our Service Desk team! This is an additional role due to a successful start to the New Year adding some exciting names to our customer portfolio! A unique dedicated role as you will be working from 3 different sites for the first 6 months (Petersfield, Fareham and Whiteley), this exposure to different sites will increase your scope of work, working alongside a variety of engineers expanding your existing knowledge, in turn growing your confidence and skillset.
All the training will be given for this role and with a strong network of 22 Service Desk Engineers supporting you this is a great opportunity if youre looking at taking the next step in your career!
Benefits of working for Tailor Made Technologies:
A competitive salary
Training opportunities set out with a clear training structure
Progressive working environment with access to voice your opinions to decision makers
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
An active Social Committee who plan monthly competitions and events
A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology?
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.?
Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every clients unique requirements and drive business growth.?
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our 2nd Line Service Desk Engineer:
To provide excellent customer care and support through efficient and organised ticket management
Providing first response fixes to customers via the phone, live chat or email
Providing resolution to incidents, requests, and appropriately escalating all others
Ticket triage assessing ticket priorities and escalating when required.
Liaising with third parties and customers with regards to incident resolution and requests.
Handling customer requests and escalate according to company procedures.
Manage work queues and prioritise events, ensuring compliance with SLAs.
Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.
Your previous experience:
Experience with how an ITIL service desk runs
Active Directory configuration and administration
An understanding of Group Policy
General networking skills
An understanding of DNS
Good understanding of Office 365
Good understanding of Microsoft Azure
An understanding of Microsoft Intune
Essential Skills:
Excellent communication skills
Organisational skills
Results driven with a proven track record of achieving
Team player
Self-motivated and proactive
Ability to be resilient and to work under pressure
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