Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing proAV and working onsite at leading Building Society.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
* Report into client stakeholder on a day-to-day basis.
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Based at Swindon on a permanent basis – occasional travel to Northampton to oversee technical issues / maintenance activities
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Oversee and manage AV / UC systems on a day-to-day basis.
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Provide real time in room support for AV / UC related issues.
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Ensure incidents / tickets are logged via site protocol and resolved within SLA.
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Fault handling and ownership of all AV related tickets through to resolution.
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Locate faults or problems and provide solutions on a first /seco...