Representative - Credit & Collections
Location: Estados Unidos, Nova Iorque, Rochester
Posted: Publicado há 2 dias
Data de término: 30 de janeiro de 2025 (11 dias restantes para se candidatar)
Job Requisition ID: R-13475
Minimum Requirements:
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Skills/Abilities:
* Strong communication skills.
* Effective problem-solving and organizational skills.
* Strong analytical ability.
* Able to multi-task.
* PC skills, including MS Office Suite.
Job Summary:
Performs collection activities within the department and with outside Collection Agencies to ensure prompt, courteous, and proper collections in adherence with Regulatory Guidelines and State Law. Work closely with various Collection Agencies to ensure accurate reporting of our write-off accounts. Responsible for Collection Agency Reporting, Fraud Reporting, reviewing deceased accounts, settled accounts, and fraud reporting; manage the collection agency inbox; respond to internal and external customers via e-mail. Report payments posted to Treasury promptly; handle discrepancies with bank errors between the Collection Agencies and Treasury. Support with medicals and medical renewals.
Major Roles and Responsibilities:
1. Collection Agency Reporting – Ensure compliance with HEFPA. (40%)
2. Prompt response to internal and external e-mails regarding collection agency reporting on accounts that are written off. (25%)
3. Liaison between the collection agency and customer to ensure proper reporting to the agency (15%)
4. Processing payment and commissions (10%)
5. Complete daily work assignments in credit and collections (5%)
6. Storm Role (5%)
The salary range for this position is dependent on experience level from $19 per hour to $29 per hour.
Competency Requirements:
It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.
1. Delivering for the Business:
* Global view of the Business – COMPETENT
* Achieving Results and Continuous Improvements - COMPETENT
* Initiative – COMPETENT
* Innovation & Creativity - COMPETENT
2. Global Relationships:
* Flexibility & Globalization - COMPETENT
* Customer Focus - ADVANCED
* Communicating & Influencing – EXPERT
* Team Work - COMPETENT
3. Managing People:
* Team Management – COMPETENT
* Developing Others - INITIAL
Informação de Mobilidade:
Observe que qualquer candidato que não seja cidadão do país da vaga estará sujeito ao cumprimento dos requisitos de imigração aplicáveis para trabalhar legalmente e iniciar suas atividades laborais naquele país.
As práticas e políticas de emprego da AVANGRID são voltadas para a contratação de uma força de trabalho diversificada e para a manutenção de uma cultura inclusiva.
Na AVANGRID, oferecemos oportunidades justas e iguais de emprego e avanço para todos os funcionários e candidatos independentemente de raça, cor, religião, nacionalidade, gênero, orientação sexual, idade, estado civil, deficiência, status de veterano protegido ou qualquer outro status protegido por lei federal, estadual ou local.
Se você for uma pessoa com deficiência ou um veterano com deficiência e não puder usar nossa ferramenta on-line para procurar ou se candidatar a empregos, poderá solicitar uma acomodação razoável entrando em contato com nosso departamento de Recursos Humanos pelo telefone 203-499-2777 ou pelo e-mail careers@avangrid.com
Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company’s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital for four consecutive years and, in 2024, we achieved an overall 12th place out of 937 companies and #1 in the utility sector thus demonstrating our commitment to the environment and the communities we serve. Avangrid has also been named one of the World’s Most Ethical Companies for five consecutive years by the Ethisphere Institute.
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