Department: Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes. Currently we operate from three scale sites Bruntingthorpe, Wyton and CoventryDemand for whole-life vehicle services is growing, we’ve invested heavily in infrastructure, technologies and expertise to ensure we’re future-fit. Our three dedicated sites boast capacity for over 200,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly. The Customer Experience Team are accountable for delivery of Customer Service excellence direct to our customers and various stakeholders (including Sales and Operations across the business) through written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met. Role: You will provide first point of contact customer service for all customers. This will include responding to customer queries, customer reporting, date collation and analysis as well as inbound and outbound telephony and emails ensuring the highest standards of customer services and compliance. The role encompasses elements of data entry and the secure handling of customer information in line with the data protection act and business standards. The customer experience team is the central hub for all customer activity. The below tasks and objectives provide an overview of what the role will encompass. However daily tasks and responsibilities may vary depending on the area of the customer experience team that you are assigned to. Role Responsibilities: Handling inbound and outbound calls Answer customer queries. Administrative tasks Management and administration of automotive documentation Maintaining accurate data for current customers Data cleansing Highlight and escalate any areas of concern to ensure we always remain compliant. Profile new customers ensuring they have an excellent onboarding experience. Skills & Experience: This is an entry level role. Experience is an advantage but not essential. You must have a willingness to learn and a desire to progress. Full training will be provided to enable you to gain the skills. Previous administration experience is not necessary, but a positive attitude to learning and an appetite to grow and learn new skills essential. Excellent communication skills both verbal and written. Good problem-solving skills with the ability to recognise, assess and provide solutions. Excellent attention to detail with ability to input data accurately and to deadlines. Strong organisational skills and able to prioritise effectively. Positive and enthusiastic outlook to contributing to the business and making a difference. Can demonstrate a passion for their own personal development. Familiar with Microsoft Office packages Flexible and able to adapt to change quickly. STRICTLY NO AGENCIES PLEASE: We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's INDOR