Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of. Who we are At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future. We want to inspire a nation to change the way it travels to travel more sustainably and help to combat the climate emergency. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. Role responsibilities We have an exciting opportunity to join our Customer Operations Team as a Customer Service Advisor (CSA). Your role will involve: Assisting customers in buying their tickets at our busy booking offices; Checking customer tickets as they pass through ticket gate barriers; Working on the platforms, responsible for the safe dispatch of the trains You will need to think on your feet, assist passengers in a busy environment, and be passionate about customer service. You’ll help meet customer needs, assist with accessibility needs, and provide accurate information. Safety is paramount, and you'll follow tried and trusted procedures to ensure it. You’ll embrace our multi-modal ways of working as we evolve our integrated transport model. Who we’re looking for Able to deliver excellent front-line customer service A strong communicator with verbal and written skills Able to make decisions confidently Ability to deal appropriately with difficult situations Comfortable working within strict procedures Able to work as part of a team or independently Welsh Language Skills Speaking and writing Welsh is a great addition to your application but not essential. We promote and support the Welsh Language among our employees. Next steps If this role sounds like the opportunity you are looking for, see the attached Job Description for more details. TFW is a Disability Confident employer. We welcome applications early. Note: you must have the permanent right to work in the UK.