Rewards and Benefits on offer:
* You will be working Monday – Friday (Apply online only)
* 25 days holidays + bank holidays increasing to 28 after 5 years
* Pension – Employee 5% and Employer 3%
* Free Parking on site
* Free Daily Fruit drops
* Free Breakfast for all staff
* Death in service 3 times salary
* Employee Assistance programme
* Discount platform
* Day off for your birthday
* Free flu jabs for anyone that wishes to have them
* Cycle to work scheme
* Salary sacrifice Season ticket for the metro
* Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* First line response to incoming calls.
* Accurately and speedily set up new claims.
* Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
* Professional handling of calls to ascertain liability and move forward in a positive manner.
* Record all relevant information to reduce potential costs and identify indemnity concerns.
About you:
* Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
* Good attention to detail
* IT literate and competent keyboard skills
* Good communication skills
* Flexible and able to support other areas
* Good communication skills
* Assertive telephone manner to maximise the volume of calls taken
* Ability to take ownership of possible problems