Job Title: Repairs and Maintenance Scheduling and Planning Manager (241823)
Description:
This is a hybrid role: working across our North-West repairs and maintenance services, from home and our office at Maryport.
Employment Type: Permanent, full time (37.5 hpw)
Salary: Circa £43,000 per annum and great benefits including Health Cash Plan.
About the Role:
As our Customer Service and Planning Manager, you’ll lead our regional planning, scheduling and administrative support teams. You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our customer promise.
Typical Day as Customer Service and Planning Manager:
* Using technology, processes and collaborative ways of working to maximise output and realise efficiencies. You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS).
* Driving repairs and maintenance performance by ensuring we have the right resources at the right time, effectively managing internal trades, contractors and suppliers, and achieving positive customer satisfaction scores.
* Working collaboratively with our Customer Service Centre to ensure we are maximising customer service and joined-up ways of working across our services.
* Leading our customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both our trade teams and customers, achieving key performance indicators.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
Minimum Requirements:
* Experience of workforce management and using workforce planning systems (such as Dynamic Resource Scheduling) to forecast demand and plan resources, delivering services at the right time and cost.
* Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes.
* An experienced people manager with the ability to lead high-performing teams in a customer service environment, making it a great place to work.
* Analytical experience of driving continuous improvements, working collaboratively with others.
Job Details:
* You’ll manage your own diary, so if you need to nip out to walk the dog or do the school run, we’re ok with that!
* This is a hybrid role working across our North West services. You’ll spend a couple of days a week in the office, some days working at home and others working across our services as required.
* Able to use technology for workforce management and demand planning, managing budgets and collaborating with other colleagues.
What’s in it for you?
* 34 days leave (including bank holidays and a me day to take off for whatever you fancy) increasing to 39 days. You can also buy 5 more and take time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays, and days out.
* Generous pension scheme with life insurance of 3x salary.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
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