Job summary The Endoscopy Department is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff. The successful applicants will be working in a challenging environment requiring a high level of flexibility which may involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role. Main duties of the job The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff. The successful applicants will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role. The role involves working to support the reception staff and the department to achieve our targets which are list utilisation, waiting lists management, 2ww, Routine/urgent diagnostics, planned and surveillance targets. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford. We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research. Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application. Date posted 25 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 205-7051012 Job locations County Hospital Weston Road Stafford ST16 3SA Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Person Specification Education and qualifications Essential Good standard general education GCSE and above maths/English Desirable NVQ Business studies or equivalent Experience Essential Experience in a customer service environment Experience in an NHS organisation Desirable Experience using a range of IT systems - Microsoft Packages, iPortal, Careflow Supervisory - Team leader experience Skills, ability and knowledge Essential Knowledge of Data Quality Ability to work in a high pressured environment and meet deadlines. Desirable To have knowledge of Receptions and managing them. Person Specification Education and qualifications Essential Good standard general education GCSE and above maths/English Desirable NVQ Business studies or equivalent Experience Essential Experience in a customer service environment Experience in an NHS organisation Desirable Experience using a range of IT systems - Microsoft Packages, iPortal, Careflow Supervisory - Team leader experience Skills, ability and knowledge Essential Knowledge of Data Quality Ability to work in a high pressured environment and meet deadlines. Desirable To have knowledge of Receptions and managing them. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address County Hospital Weston Road Stafford ST16 3SA Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)