BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness, and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure a high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest in your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!
OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.
WE ARE LOOKING FOR
YOU WILL
* Be part of a support network working alongside the Store Manager.
* Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality.
* Ensure product quality and customer service meet company standards.
* Lead team members to maintain the cleanliness and upkeep of our kiosks.
* Protect employees and customers by providing a safe and clean store environment.
* Ensure efficient and effective operations by guiding bubble baristas to accomplish daily duties.
* Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling.
* Remain calm & observant during busy periods or unforeseeable situations and deploy team members to ensure the best customer experiences.
* Manage and create content for TikTok.
* Complete reasonable tasks assigned by the company.
YOU ARE
* Ideally have experience in driving a high sales-focused culture in the fast-paced food/beverage industry.
* Be able to work flexible hours, including evenings, weekends, or holidays.
* Legally eligible to work in the UK.
* An energetic person with positive thinking, with a ‘can do’ attitude.
* Maintain regular and consistent attendance and punctuality.
* Willing to learn new skills and share your knowledge with our customers & the team.
WE WILL
* Provide amazing opportunities for career progression.
* Treat you to a free bubble tea drink on breaks during the shift.
* Offer you a staff discount scheme on our lovely bubble tea drinks.
* Provide you with great training to ensure you fit into the team as quickly as possible.
* Strive to provide numerous opportunities to help you grow while being a part of BUBBLE CITEA.
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