Job summary
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.
Are you passionate about leading people and do you have the ability to coach and drive team performance to achieve performance and quality outputs?
Can you lead others through change and motivate them to reach their full potential?
Would you like the opportunity to work in a fast-paced, challenging but rewarding role with opportunities to influence how we deliver services across our business and make a difference to the experience of our customer? ��
Roles available:�
1 Permanent role�
1 Fixed Term Appointment (FTA) until 31st March 2025�
Roles will be offered in merit order, with the highest scoring candidate being offered the permanent role.�
Job description
As a Team Leader for the CSC you will be expected to, ensure the delivery of service level agreements (SLA's) for a diverse work area, working with EO colleagues to deliver workforce planning and specific work area led targets. You will play a major part in CSC wide delivery of common goals and leading by example.�
The positions are customer facing and will suit those who have an ability to communicate well to a diverse group of customers.���
You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.�
Please note that your role may involve overseeing removal of diseased animals to an abattoir, liaising with farmers and their agents overcompensation valuations and payments (TB operational Delivery roles only).
The key responsibilities include, but are not limited to:�
Leadership�
To act as part of the Management structure, leading a team and taking ownership and responsibility for actions and initiatives within that structure.�
People Management�
To be familiar with and implement APHA People Policies and action asappropriate. Proactively manage the performance, conduct and attendance of the team, reviewing performance on a regular basis and establishing performance improvement plans where these are necessary.�
Target Delivery�
To manage your own team�s workload and prioritiseand communicate expected targets. Demonstrate an awareness of resource constraints and potential issues or difficulties and take a proactive approach to dealing with these, identifying issues and offering solutions, making senior managers aware as appropriate.�
Customer Service�
To manage andmonitor customer service delivered across the Business Unit providing both positive feedback and constructive improvement advice to the administration team as and when required.
The minimum number of hours the CSC would permit someone to work part-time would be 3 x hours a week
Person specification
We are looking for candidates who can demonstrate the following skills and experience:�
1. Good planning and organisational are looking for candidates who are disciplined, organised and able to make effective decisions in a changing environment.�
2. Ability to meet targets.Successful candidates will be open minded and proactive in continuous improvement to the work streams.�
3. Good communication skills.
4. Positively responds to change.
5. Effective team will be confident even when under pressure and be able to lead and support your team with clarity and conviction.�
6. Management skills (performance management).
7. Familiar with the use of basic Microsoft packages Outlook, Teams, Word and Excel.��
Learning and Development�
Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.�
In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.�
Due to the job requirements some of your training will be carried out in person and therefore whilst completing the training there may be an expectation to work from the Exeter office. In addition, there is an expectation that inductions are attended in person.
Workplace arrangements:�
The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an with the option to work the remaining time flexibly from home.�
Behaviours
We'll assess you against these behaviours during the selection process:
8. Leadership
9. Managing a Quality Service
10. Making Effective Decisions
11. Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
12. you will be asked questioned to assess your IT literacy
Benefits
Alongside your salary of �28,710, Animal and Plant Health Agency contributes �8,317 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Further benefits offered also include:�
13. A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.���
14. An extensive range of learning & professional development opportunities tailored to your role.���
15. Access to a range of retail, travel and lifestyle employee discounts.���
16. Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.��
17. Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.��
These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.�