Salary: 55,000 - 55,000 GBP per year Requirements:
* Industry certifications such as MCSE, MCP, CCNA (or equivalent) are preferred.
* A Bachelor's degree or equivalent qualification in IT or a related field.
* Proven experience in delivering proactive infrastructure support within complex IT environments.
* Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms.
* Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials).
* Strong working knowledge of:
* - Active Directory, Intune, AutoPilot, Defender for Endpoint
* - LAN/WAN, network routing, Cisco/Meraki, firewalls
* - Email security, web filtering, antivirus, Wi-Fi management
* - Teams-integrated VoIP systems and mobile device management
* Familiarity with structured IT service operations, including incident, change, and problem management processes governed by SLAs.
* Excellent standard of written and verbal communication.
* Able to effectively work and complete tasks in group settings.
* Self-motivated to achieve high standards and able to work autonomously.
* Capable of translating complex technical issues into plain English.
* A structured approach to work and technical implementation.
Responsibilities:
* I am accountable for the seamless operation, stability, and continuous improvement of the enterprise IT infrastructure across K3 Capital Group.
* I will collaborate closely with IT leadership and third-party partners to deliver resilient, secure, and scalable infrastructure services.
* I will act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives.
* I will oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services.
* I will monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs.
* I will manage and coordinate infrastructure upgrades, ensuring compliance with established change control processes.
* I will provide third-line support across infrastructure layers, supporting internal users and IT service desk teams.
* I will lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required.
* I will collaborate with the Group Head of Infrastructure and strategic partners to support delivery of infrastructure-related projects, ensuring compliance with scope, timelines, and budget.
* I will monitor and enhance Microsoft 365 security posture across the organization.
* I will deliver infrastructure-related projects aligned to the group's strategic IT roadmap and provide regular reporting on project status, risks, milestones, and costs to HGI and other stakeholders.
* I will ensure all infrastructure systems are backed up regularly, with recovery points and RTOs aligned to business requirements.
Technologies:
* Active Directory
* Azure
* Cloud
* Cisco
* Support
* ITIL
* LAN
* Microsoft 365
* Mobile
* Network
* Security
* SharePoint
* Web
* Office 365
* DevOps
* Firewall
* Microsoft Intune
More:
This role is hybrid and will require me to work in our Bolton or Manchester office one day per week, along with semi-regular travel to K3's offices across the UK. I will administer and evolve the organization's SharePoint environment, manage SSO integrations, and oversee the group's cloud-based telephony platform. Additionally, I will coordinate and perform disaster recovery tests across infrastructure environments and contribute to organizational business continuity planning with a focus on IT infrastructure readiness.