We are excited to be looking for Housing Support Partners to join our busy dynamic frontline team. This position will be based from our office in Yeovil. We are passionate about our service and determined our customers continue to receive a service that is second to none – and we need you You will ensure our customers’ wellbeing remains at the heart of everything we do - it’s our priority that they are supported throughout their tenancy and their homes remain safe and managed to the highest standard. Remember, we don’t just want to do things the way they’ve always been done, we want do things even better No two days will be the same in this role so enthusiasm, a can-do attitude, and a genuine passion for always going the extra mile will be essential as you’ll take ownership of supporting a caseload of customers with housing related support needs engaging with and involving our customers wherever possible, so they know their voices are being heard. Supporting our customers, identifying support needs and action planning Regular networking with internal departments and utilising a multi – agency framework including but not limited to statutory and voluntary agencies in the pursuance of providing the required support for our customers. Assisting customers with their housing options You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy. This is a fast paced role within a supportive, close working team and promises to be hugely rewarding for the right candidate.