The Role We have a great opportunity for a Planner to join our vibrant team at our Hitchin office. This role has become available due to an internal promotion and is a full time permanent position. As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills. Responsibilities Allocate work to trades people within given time scales Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times Monitor and report service delivery issues to the Senior Service Controller Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and ensure available resources for delivery Produce client reports Manage appointments and an appointment system Skills / Experience Required Essential Previous experience in a customer facing role Ability to work well under pressure Ability to engage people and build strong working relationships with trades, colleagues, clients and managers Desirable Previous experience working in a Planning, Customer Service or Call Centre role Experience in social housing repairs and maintenance Personal Qualities At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business. Benefits 25 days annual leave bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) Generous sick pay Pay review every January 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts About Us Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.