Position: Technical Support Advisor Location: Crewe Salary: £25,000 per annum up to £250 per month commission Why Join Us? The role of technical support advisor is really important to my client. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal departments. Required to learn both their software and hardware products you will develop an understanding and the ability to analyse issues as reported. Working hours of Monday-Friday 8:30am – 5:00pm. What You'll Do: Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution. Complete detailed checks of accounts providing accurate feedback to other business areas. Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints. Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences. Supporting other business areas at peak times with phone line coverage What We’re Looking For: Strong communicator, equally at ease speaking to external and internal contacts. A high attention to detail with strong organisational skills A problem-solving mentality. Self-motivated, capable of working on own initiative. A good understanding of Microsoft Office What We Offer: A competitive starting salary of £25,000 per year, with the opportunity to earn up to £250 commission. A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. Ready to take your customer service career to the next level? Apply today and join a business where your skills will be valued and rewarded